Published by RCS Message.in · Updated
Key points
- Three things must line up: an RCS-capable messaging app with RCS on, a network that carries RCS business traffic, and your agent launched on that network.
- Each entry shows its status for RCS Message.in campaigns and when it was last checked. Entries awaiting confirmation are not claims of support.
- Capability checks or provider responses may identify recipients who can't receive RCS. Available checks and response timing depend on the provider and network.
- Ask our team for current coverage for your audience before you plan volumes.
Support matrix
| Network or device | What is needed | Status for RCS Message.in campaigns | Last checked |
|---|---|---|---|
| JioMobile network | Carries RCS business traffic and your agent is launched on Jio. | Awaiting confirmation | Not yet checked |
| AirtelMobile network | Carries RCS business traffic and your agent is launched on Airtel. | Awaiting confirmation | Not yet checked |
| Vi (Vodafone Idea)Mobile network | Carries RCS business traffic and your agent is launched on Vi. | Awaiting confirmation | Not yet checked |
| Android phonesDevice | An RCS-capable messaging app, such as Google Messages, with RCS switched on. | Awaiting confirmation | Not yet checked |
| iPhoneDevice | Depends on the iOS version, the carrier and the market; RCS must be switched on. | Awaiting confirmation | Not yet checked |
What decides whether a message arrives over RCS
A message is delivered over RCS only when all of these are true:
- The customer's messaging app supports RCS and RCS is enabled on the device.
- The customer's mobile network carries RCS business traffic.
- Your agent has been approved and launched on that network.
Launch is per network: an agent launched on one carrier does not reach customers on another until it is launched there too. See onboarding and brand verification for how launch approval works.
Android phones
Google Messages is the default messaging app on many Android phones. Support in other apps depends on the app, operating-system version, carrier and country, and changes over time.
iPhone
Whether an iPhone user can receive RCS business messages depends on the iOS version, the carrier and the market. Plan SMS for customers who can't receive RCS.
How to check before a campaign
- Ask our team for current coverage for your audience rather than relying on general estimates.
- Before launch, test your templates with your own numbers on the networks and phones your customers use.
- Capability checks or provider responses may identify recipients who can't receive RCS. Available checks and response timing depend on the provider and network.
- RCS Message.in offers automatic SMS fallback: as soon as an RCS message is updated as failed with an error code, the SMS is sent immediately. How soon a failure is reported depends on the provider and network. You can also run fallback from your own system or gateway. See delivery reports and SMS fallback.
Planning costs? Coverage affects how many messages go over RCS; see RCS pricing and contact our team for a coverage check.
Frequently asked questions
Which Indian mobile networks support RCS business messages from RCS Message.in?
We are confirming the launch status of Jio, Airtel, Vi (Vodafone Idea) for RCS Message.in campaigns. The table on this page shows each network's status and when it was last checked. Until a network is marked as supported, ask our team for current coverage for your audience.
Can iPhone users in India receive RCS business messages?
It depends on the iOS version, the carrier and the market, and RCS must be switched on. Plan SMS for customers who can't receive RCS.
Do customers need Google Messages to receive RCS?
They need an RCS-capable messaging app with RCS switched on. Google Messages is the default messaging app on many Android phones; support in other apps depends on the app, operating-system version, carrier and country.
How can I tell whether a customer can receive RCS?
Capability checks or provider responses may identify recipients who can't receive RCS. Which checks are available, and how quickly a response arrives, depends on the provider and the network. Before launch, we help you test with your own numbers. RCS Message.in offers automatic SMS fallback: as soon as an RCS message is updated as failed with an error code, the SMS is sent immediately. How soon a failure is reported depends on the provider and network.
References
About this article
- Published by RCS Message.in, operated by 1by0 Solutions in Hyderabad. We help businesses in India onboard, send and measure RCS Business Messaging.
- How we check facts: platform rules and limits come from Google's RCS for Business documentation, listed under References where used. Statements about RCS Message.in describe our own service. Examples are illustrative unless stated, and we don't quote other providers' prices.
- Last updated .
- Spotted something out of date? Tell us or read about RCS Message.in.